Quick answers to the questions we hear most about pre-orders, POBs, shipping, pickup, returns and rewards. For full details on any topic, visit the K PLACE Help Center.
Pre-orders ship, or are ready for pickup, 5 to 7 business days after the shipment reaches our warehouse, which is typically 3 to 7 business days after the release date. Expected ship dates are shown on the product page, in the cart, and on your order status page. If your order mixes pre-order and in-stock items, everything is held and shipped together once the pre-order item arrives. Full details: Pre-Orders and Pre-Order Benefits.
POBs are the extra items, usually photocards, that distributors bundle with pre-orders. Any product that comes with POBs says so in its description and shows a POBs sticker on the product image, and only the variants marked POBs Included contain them. POB Eligible items are spend-based benefits that are added to your cart automatically on qualifying orders. In store, POBs are first come, first served while supplies last. Details: Pre-Orders and Pre-Order Benefits.
Yes. K PLACE is a Hanteo family member and a regular Luminate reporter, so every album bought in store or online counts toward Hanteo and Billboard charts. Circle (formerly Gaon) counts albums at the distributor level, so those purchases count there too. Details: Album Purchases and Charts.
Shipping is free on orders over $199 within the United States. Orders without pre-order items typically ship within 5 to 7 business days, and you get an email with tracking as soon as your order ships. Albums and K-pop items ship in corrugated boxes with bubble wrap and paper packing. For PO Box delivery, choose USPS at checkout. Details: Shipping Policy.
Not at this time. We ship within the United States only, and we do not ship unfolded posters; only the folded posters included inside album packaging are sent with your order. Details: Unfolded Posters.
Yes, at either store. Orders without pre-order items are typically ready within 3 to 5 business days; you will get an email when it is ready, then bring your order number and photo ID. Orders are fulfilled from our warehouse, so same-day pickup is not available. We hold pickup orders for 14 days, and you can request an extension if you need more time. Details: Pickup Orders.
Open your Order Status page from the View Order button in your confirmation email, or from Order History in your account. You can also look up an order by number. Sign in with the email you used at checkout; a one-time code is sent to you, no password needed. Details: Track My Order.
You can cancel your order, update your shipping address, or edit order notes yourself from the Order Status page any time before we start preparing it. Refunds to the original payment method are available within 7 days of ordering; after that, cancellations are issued as store credit until preparation begins. For item changes or anything else, contact us as soon as possible and we will do our best to adjust the order before it ships. Details: Order Changes and Cancellations.
Returns and exchanges are accepted within 14 days of purchase for in-store orders, and within 14 days of delivery or pickup for online orders. For a full refund the item must be unopened and in its original packaging; opened or unsealed items in like-new condition are accepted with a 30% restocking fee. Final sale items, blind boxes, and opened health and beauty items cannot be returned. Start online returns through our returns portal; you can also return any order at either store. Details: Return Policy.
Your first return or exchange for missing inclusions is processed with no hassle; we only need the full name and email on your account. For any later requests we ask for the receipt and a clear unboxing video that starts with the album sealed and shows all of its contents. Online orders start from your account page or the returns portal. Details: Missing Album Inclusions.
Yes, subject to the restocking fee once the package has been opened. In-store light sticks are inspected and re-sealed at checkout, so they count as opened. Online light sticks ship brand new and uninspected; if you would like yours checked before shipping or pickup, add the request in the order notes at checkout. Details: Light Stick Returns.
Returns Protection includes your return shipping label, so you can return any item in the order for an exchange, refund, or store credit without paying return shipping. Package Protection covers your order against loss, theft, or damage with a quick claims process from your order page. Both are optional; without them the same policies apply, but you cover return shipping and carrier claims follow the carrier's rules and timelines. Details: Returns and Package Protection.
K PLACE Buena Park is inside The Source OC at 6924 Beach Blvd, K-140, Buena Park, CA 90621, open 10 AM to 10 PM daily, (714) 553-1053. K PLACE Los Angeles is inside Rise Koreatown at 750 S Oxford Ave, STE 117, Los Angeles, CA 90005, open 10 AM to 9 PM daily, (213) 857-0257. Directions: Location and Hours.
Prices are the same everywhere. Inventory and promotions can differ: an item we do not carry online may be available in store and vice versa, and sales or discounts may run in one channel but not the other. Details: In-Store vs. Online.
Earn 1 point per $1 spent, in store or online; every 100 points is a $5 reward. Your rewards account is tied to your email and phone number, points can take up to 24 hours to appear, and unused points expire after one year. Enroll by creating an account on the website or scanning the QR code at in-store checkout, and stay signed in at checkout so points are earned. Details: Rewards Program.
Click Notify Me on the product page. Alerts go out in sign-up order as inventory returns. They cover online restocks only, not in-store availability. Details: Back in Stock Notifications.
Email hello@kplaceshop.com, call (888) 415-3356, or open a ticket from our Contact Us page. For everything else, browse the full K PLACE Help Center.
